FAQs

1. What types of devices do you repair?
We repair Apple and Samsung smartphones, tablets, and accessories. Other brands may be accepted depending on parts availability.

2. How long does a repair take?
Most repairs are completed within 24 to 72 hours, depending on diagnosis and part availability.

3. Do I need to book an appointment?
No. You can walk into any of our branches or call to arrange pickup/delivery.

4. Do you offer doorstep pickup and delivery for repairs?
Yes, within Nairobi we offer door pickup and delivery. Outside Nairobi, you can send your device via courier.

5. Is my data safe during repair?
We do not access or modify personal data, but we highly recommend backing up your device before submission.

6. Do you use original parts?
We offer both original and high-quality OEM parts. You may choose based on your budget and preference.

7. Do repairs come with a warranty?
Yes. All repair work and replaced parts come with a limited service warranty, depending on the part.

8. How do I place an order for parts or devices?
You can visit our shop, call, or place an order via WhatsApp or email. Payment must be confirmed before dispatch.

9. Do you deliver outside Nairobi?
Yes. We ship nationwide via trusted courier services.

10. What are your delivery options within Nairobi?
We offer door delivery or pickup from your nearest collection point (Mtaani pickup).

11. What payment methods do you accept?
We accept Cash, M-Pesa, and Bank Transfer.

12. Can I return a product if it’s faulty?
Yes, returns are accepted within 7 days if the item is defective, damaged on delivery, or not as described.

13. Do you sell refurbished phones?
Yes. We stock certified refurbished Apple and Samsung devices based on availability.

14. Can I track my repair or delivery?
Yes. We provide status updates and tracking information via phone or WhatsApp.