Terms and Conditions

This Agreement was last modified on 18 February 2016.

Effective Date: October 03, 2025

These Terms and Conditions govern all purchases and services provided by PrimeFix Kenya. By accessing our services, purchasing products, or submitting a device for repair, you confirm that you have read, understood, and agreed to be bound by these terms.

Services Offered

PrimeFix Kenya provides professional device sales and repair services, including but not limited to:

  • Sale of Apple and Samsung devices and accessories

  • Sale of spare parts such as screens, batteries, motherboards, and related components

  • Repair and maintenance services for Apple and Samsung devices

Service Timelines

  • Repairs are generally completed within 24 to 72 hours, subject to spare parts availability.

  • In the event of unavoidable delays, customers will be notified promptly with revised timelines.

Delivery Terms

  • Within Nairobi: Orders may be delivered to the customer’s doorstep or collected from designated pickup points.

  • Outside Nairobi: Orders are dispatched through reputable third-party courier services.

  • Delivery timelines depend on courier schedules, and tracking details will be provided once dispatch is completed.

  • Delivery charges range from KES 250 to KES 600, depending on delivery location and order specifications.

Payment Terms

  • All prices and payments must be agreed upon and confirmed prior to dispatch of products or commencement of repair services.

  • Accepted payment methods include Cash, M-Pesa, and Bank Transfer.

  • PrimeFix Kenya reserves the right to request partial or full advance payment, particularly for repair services or high-value items.

Warranties

  • New devices and spare parts may be covered by a manufacturer or store warranty, where applicable.

  • Repair services carry a limited service warranty, strictly applicable to the specific part replaced or service performed.

  • Warranty coverage does not extend to physical damage, liquid damage, power surges, or customer mishandling after repair.

Limitation of Liability

PrimeFix Kenya shall not be held liable for:

  • Damage caused by misuse, negligence, or improper handling of devices after delivery or repair

  • Loss or corruption of data during repair processes; customers are solely responsible for backing up all data before submitting devices

  • Delays, losses, or damages caused by courier services, force majeure events, or circumstances beyond our reasonable control

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms shall be subject exclusively to the jurisdiction of Kenyan courts.

Contact Information

For inquiries, support, or clarifications regarding these Terms and Conditions, contact:

PrimeFix Kenya
Location: Suite 8, Second Floor, Norwich Union Building, Mama Ngina Street, Nairobi
Phone: +254 703 700 600
Email: sales@primefixke.com