Shipping & Delivery Policy

Effective Date: October 03, 2025

Nairobi Deliveries

Customers within Nairobi may choose doorstep delivery or collection from designated pickup points, including Mtaani pickup services.
Standard delivery timelines are same-day or next-day, subject to payment confirmation and order readiness.

Deliveries Outside Nairobi

Orders destined outside Nairobi are dispatched through reputable third-party courier services.
Delivery timelines are determined by courier schedules. Once an order has been dispatched, PrimeFix Kenya shall not be liable for delays, loss, or damage caused by courier services.

Packaging and Handling

All products and repaired devices are securely packaged to minimize the risk of damage during transit.
Customers must inspect deliveries immediately upon receipt and report any damage, missing items, or discrepancies within 24 hours of delivery. Claims made after this period may not be honored.

Delivery Charges

Delivery charges range between KES 250 and KES 600, depending on delivery location and the delivery service selected.
Any additional services, including courier insurance or express delivery options, must be requested and paid for in advance prior to dispatch.

Risk and Title

The risk of loss or damage transfers to the customer once the product is delivered to the specified address or handed over to the courier service.
Ownership of goods passes to the customer upon full payment confirmation.

Contact Information

For delivery-related inquiries, order tracking, or clarification regarding this policy, contact:

PrimeFix Kenya
Location: Suite 8, Second Floor, Norwich Union Building, Mama Ngina Street, Nairobi
Phone: +254 703 700 600
Email: sales@primefixke.com