Privacy Policy

Effective Date: October 03, 2025
Company: PrimeFix Kenya (“we”, “our”, “us”)

Introduction

PrimeFix Kenya respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us through our physical shops, website, email, telephone, courier partners, or delivery networks within Kenya. By using our services, you agree to the terms described herein.

Information We Collect

We may collect the following categories of information:

  • Personal Identification Data: Name, phone number, email address, postal address, national ID number (if required for verification).

  • Transactional Data: Payment details, purchase history, invoices, and receipts.

  • Device Information: IMEI numbers, serial numbers, or part identifiers when you request repair services.

  • Communications Data: Messages, emails, or calls between you and PrimeFix Kenya.

Use of Information

We process personal data for the following purposes:

  • To provide device sales, spare parts, and repair services.

  • To process and deliver orders, repairs, and warranties.

  • To communicate with you regarding your service, delivery, or payment.

  • To comply with legal and regulatory obligations under Kenyan law.

  • To improve our services, website, and customer experience.

Data Storage and Security

We implement strict safeguards to protect your personal data against loss, misuse, or unauthorized access. Data is stored on secure systems accessible only to authorized staff.

Disclosure of Information

We may disclose your data to:

  • Courier or delivery partners for order fulfillment.

  • Payment service providers for transaction processing.

  • Regulatory bodies when legally required.
    We will never sell, lease, or rent your personal data to third parties.

Your Rights

Under Kenyan law, you have the right to:

  • Access personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data when no longer necessary.

  • Withdraw consent for processing where applicable.

Contact for Privacy Queries

Email: sales@primefixke.com
Phone: 0703700600 / 0705068950
Address: Suite 8, Second Floor, Norwich Union, Mama Ngina Street